---
title: Work Order Statuses
description: work-order-statuses in Revela
---

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# Work Order Statuses

Every work order in Revela moves through a status that tells you exactly where it stands, from the moment it's created to the moment it's fully closed out. Statuses work the same way regardless of how your maintenance billing is configured, so you always know what stage a request is in at a glance.

### **The Statuses and What They Mean**

- **New** - The work order has just been created and requires action.
- **In Progress** - Action has been taken on the work order. This happens automatically when an employee or vendor checks in and starts logging time, or when an employee or vendor is assigned to the work order.
- **Scheduled** - The work order has a scheduled date or time attached to it.
- **On Hold** - The work order is temporarily paused.
- **Work Complete** - The maintenance itself is finished. A work order always reaches Work Complete once the work is done, no matter how billing is configured for your account.
- **Closed** - The work order has been fully finalized, including any required billing or administrative steps. Closed is a property management-only status; vendors can move a work order to Work Complete, but only your team can move it to Closed.
- **Canceled** - The work order was abandoned, was a duplicate, or is no longer needed. A work order can be marked Canceled from New, In Progress, Scheduled, or On Hold.

![](https://kb.revela.co/hs-fs/hubfs/undefined-Aug-31-2026-06-45-40-5997-PM.png?width=1120&height=385&name=undefined-Aug-31-2026-06-45-40-5997-PM.png)

**Note:** Once a work order is marked Canceled, it can't be moved back into the active workflow. Canceled work orders remain visible in your reporting and filters, and both the tenant and any assigned vendor are notified automatically when this happens.

### **Tips & Best Practices**

- Use Canceled instead of Closed for work that was abandoned or duplicated. This keeps your Closed status meaningful and reserved for work that was actually completed and billed.
- If you're reviewing maintenance activity in reporting, remember that Canceled work orders stay visible rather than disappearing from your filters, so they won't skew your view of what's actually still open.

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