What Does a Portal Invite Email Look Like for a Tenant?

Overview

Purpose: This guide explains what a tenant’s Portal Invite email looks like and what to do if they cannot find it.

Target Audience: Leasing agents, property managers, and tenants.

Understanding the Portal Invite Email

When a Portal Invite is sent to a tenant, the system automatically generates an email
This email contains a link for the tenant to activate their portal access
No edits can be made to this system-generated email

What to Do If a Tenant Cannot Find Their Portal Invite Email

Ask the tenant to check their Spam or Junk folder
If the email is not found, verify that the correct email address was used when sending the invite
If necessary, resend the invite through the system

Best Practices, Tips, and Notes

Remind tenants to whitelist Revela’s email address to avoid future emails going to spam
Ensure tenants activate their account promptly before the invite link expires

Common Issues & Troubleshooting

Issue 1: The tenant did not receive the Portal Invite email

Solution: Confirm the email address is correct and resend the invite if needed

Issue 2: The tenant’s invite expired