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Tenant Portal Dashboard Overview

Overview

  • Purpose: This article provides tenants with an overview of the Revela Tenant Portal dashboard and explains how to navigate its key features.

  • Target Audience: Tenants using the Revela Tenant Portal for lease, payment, and communication purposes.

Step-by-Step

  1. Step 1: Accessing the Tenant Portal

    • As a tenant, you will receive access to the Revela Tenant Portal.

    • If you did not receive an invitation email upon signing your lease, please contact your support representative to have the invite resent.

  2. Step 2: Dashboard Overview

    • Once logged in, the dashboard is the first page you will see. Key sections are defined and outlined below

Dashboard Elements

Current Balance Section

  • Current Balance:
     The blue circle displays the total balance owed.

  • Electronic Payments:
     To pay electronically, you must set up a payment method by clicking “Add Payment Method.” Accepted payment methods include:

    • Credit/Debit Card

    • E-Check / ACH

  • Scheduled Payments:
     Once a payment method is set up, you can create scheduled payments to automatically pay specific charges on a recurring basis.

  • Lease Details:
     Displays:

    • Lease start and end dates

    • Time remaining on your current lease

Quick Links Section

  • Payment

    • Click the payment button to view all outstanding charges.

    • You may choose specific charges to pay or pay the full balance.

  • Request Maintenance

    • Click the wrench icon to create and submit maintenance tickets for repairs or issues.

  • Message

    • Click the envelope icon to send messages to your support contact (found under Tenant Relations).

    • Replies will appear in your Messages tab.

  • Lease Agreement

    • Click the document icon to view a copy of your executed lease agreement, which includes:

      • Property details (address, unit number, etc.)

      • Lease start and end dates

      • Contacts tied to your lease

      • Move-in and move-out dates

      • Charge schedule (monthly and one-time charges)

Best Practices & Tips

  • Make sure to set up your payment method right after logging in to avoid missing due dates.

  • Check the Messages tab regularly for any responses from your property manager or support contact.

  • Use scheduled payments to avoid late fees.

Common Issues & Troubleshooting:

Issue 1: Didn’t receive an invite email

  • Solution: Reach out to your support contact to have it resent.

Issue 2: Payment not going through

  • Solution: Verify your payment method is correctly set up and not expired.