Revela Reporting Overview - Collections

Collections Communications

Definition:
A log or report that tracks all communications sent to tenants or residents as part of the collections process—such as reminders, late notices, or balance warnings.

Use Cases:

• Monitor which tenants have received which collection notices
  
  

• Ensure timely and compliant communication efforts
  
  

• Provide a communication history for legal or audit purposes
  
  

• Improve follow-up strategies with non-paying tenants
  
  

• Coordinate with internal or external collections teams
  
  

Collections Opt-Outs

Definition:
A list of tenants or accounts that have opted out of receiving automated collections communications, either by request or policy.

Use Cases:

• Respect communication preferences or legal restrictions
  
  

• Avoid sending unwanted or duplicate notices
  
  

• Maintain compliance with local tenant communication laws
  
  

• Identify accounts requiring manual follow-up
  
  

• Track exceptions to standard collection workflows