Skip to content
English - United States
  • There are no suggestions because the search field is empty.

Managing Your Maintenance Requests in Revela

Overview

  • Purpose: This guide explains how to manage maintenance requests in Revela, including creating, updating, and assigning tickets.
  • Target Audience: Property managers, maintenance staff, and admins.

Step-by-Step

Step 1: Access Maintenance Requests

  1. In Revela, navigate to Operations Menu > Maintenance.
  2. All tenant maintenance tickets will appear in this section.

Step 2: Manually Enter a Maintenance Request

If a tenant calls in a request, an employee can enter it manually:

  1. Click ‘+ New Ticket’.
  2. Fill out the New Maintenance Ticket form:
    • Regarding: Enter the property, unit, or tenant’s name.
    • Subject: Summarize the issue in one sentence.
    • Description: Provide a detailed description of the issue.
    • Urgency: Select Minor, Normal, or Critical based on priority.
    • Assign Employee: Choose an employee from the dropdown list.
    • Tags: Leave blank, create a new tag, or enter an existing one.
    • Entry Code: Indicate if the property/unit has a lockbox or door keycode.
    • NEW !: Ticket ID # where you can easily locate and refer to maintenance work orders 
  3. Click Submit to create the ticket.


Step 3: Managing a Submitted Maintenance Ticket

Once a ticket has been submitted, additional actions can be performed:

  • Attach extra comments, photos, or files to provide more details.
  • Assign a vendor to handle the request.
  • Attach a vendor bid for pricing estimates.
  • Add an estimate for repair costs.
  • Link an expense or invoice to the request for tracking.

Step 4: Additional Ticket Options

In the right-hand corner of a maintenance ticket, you can:

  • Print the ticket.
  • Send a Message within the ticket.
  • Access ‘Actions’ for further updates.


Step 5: Using Advanced Maintenance Features

On the right-hand side of the Maintenance tab, you can:

  • Assign vendors and employees to handle the request.
  • Request bids from vendors for service estimates.
  • Link or create invoices based on the work ticket.
  • Add estimates to track potential repair costs.

Best Practices, Tips, and Notes

  • Encourage tenants to provide detailed descriptions and attach photos when submitting a request.
  • Assign tickets promptly to reduce response times and improve tenant satisfaction.
  • Regularly update the maintenance ticket status to keep records accurate.

Common Issues & Troubleshooting

Issue 1: Maintenance tickets are not appearing under Operations > Maintenance.
  • Solution: Check filters to ensure all requests are visible, and refresh the page.
Issue 2: Unable to assign a vendor to a ticket.
  • Solution: Ensure the vendor is added to the system under Vendor Management.