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How to Track Application Statuses & Submit a Tenant Background Screening

This article explains how to submit an application, understand each application status, and access screening reports within the platform.

Submitting an Application

Applications can be completed in one of three ways:

  • Sent directly to the applicant by the property manager from a guest card
  • Applicant completes directly from the application link on a listing
  • Filled out on behalf of the applicant by the property manager

Once the application is submitted, it will be visible under Leasing > Leasing Pipeline > Applications, and it will begin progressing through a series of statuses.

Understanding Application Statuses

1. Awaiting Payment

  • The application has been submitted, but the application fee has not yet been paid.
  • Screening will not be initiated until payment is completed. 
    • Screening settings can be configured in such a way that once the application payment is made the application can go directly for screening or there can be a review process first, allowing for a manual trigger of the screening process. These options can be found under Set Up > Configurations > Select Configuration > Screenings.

2. Awaiting Results

  • Payment has been successfully received
  • The application has been sent to SafeRent for screening and processing
  • If an application is in Awaiting Results but is displaying as Failed, this means there was an issue with data within the application and the application was not successfully screened.

What to do if an tenant screening has failed:

  • Contact Revela Support for assistance with resubmitting the order. This can be completed by navigating to the user Profile button in the upper right hand corner Revela, then selecting Contact Support. 

3. Requires Adjudication

  • Screening results have been returned
  • The application is ready for review

At this stage, you can:

  • Review the applicant’s screening score
  • View the decision recommendation (if using SafeRent for background screenings)
  • Make a final determination

4. Approved

  • The application has been reviewed and approved by a user. This will automatically send an approval email to the applicant. 
  • If an application approval needs to be reversed, this can be completed by an Administrator navigating to the application, and selecting "Undo Approval" in the green approval banner. Applications can only be reversed within 7 days of approval. 

5. Rejected

  • The application has been reviewed and rejected by a user. This will automatically send a rejection email to the applicant.

How to Review Screening Reports

  1. Navigate to Leasing > Leasing Pipeline > Applications, and select any application that is in "Requires Adjudication" status. 
  2. Click on the teal "Requires Adjudication" banner displayed at the top of the application. This will take you to a page to view the reports and key data that has been extracted from the screening results for at-a-glance insights.
  3. Click on the "View Report" link to view the individual applicant reports.