How to Review Background Screening Results and Make a Leasing Decision

Overview

Purpose: This guide explains how to access and review completed background screening results in Revela and finalize a leasing decision.

Target Audience: Leasing agents, property managers, and admins.

Step-by-Step

Step 1: Access the Background Screening Results

Step 2: Review Screening Results

View the at-a-glance results, which summarize key screening data based on your company’s rental criteria
Click the View Report button (highlighted in green) to:
- View the full background report.
- View the Closing Docs income verification report (if enabled)
Note: Income verification is an optional feature. If you would like to enable it, contact support at support@revela.co.

Step 3: Make a Leasing Decision

After reviewing the reports, select either:
- Approve: The application is approved, and the leasing process continues
- Deny: The applicant is denied and will receive a denial notification along with their background screening report

Step 4: Next Steps Based on Decision

If Approved:
- You can create a lease for the applicant directly from the application page
- Click Actions (dropdown) > Create Lease to proceed
If Denied:
- The applicant will receive a denial notification along with a copy of their background screening report

Best Practices, Tips, and Notes

Ensure all required background screening results are reviewed before making a final decision
If income verification is not enabled but needed, reach out to support@revela.co
Keep documentation of the decision-making process for compliance purposes

Common Issues & Troubleshooting

Issue 1: The Requires Adjudication status is missing

Solution: Ensure the background check has been completed and refresh the page

Issue 2: The View Results buttons do not appear

Solution: Verify that the background screening report and income verification report (if applicable) have been processed