How to Reset an Employee's Password in Revela

Overview

• Purpose: This guide explains how to reset an employee's password in Revela, either by contacting support or resetting it within the system.
• Target Audience: Admins, managers, and Revela support staff.

Step-by-Step

Option 1: Contact Revela Support

• If you are unable to reset the password through the system, contact Revela Support at support@revela.co for assistance.

Option 2: Reset the Password Manually in Revela

1. Navigate to Organization > Employees.

2. Select the employee whose password needs to be reset.

3. Click the Actions dropdown menu.

4. Click ‘Reset Password’.

5. The system will send a password reset email to the employee.

Best Practices, Tips, and Notes

• Ensure the employee checks their spam or junk folder if they don’t receive the reset email.

• If the reset link expires, repeat the Reset Password process.

• Employees should choose a strong password that includes a mix of letters, numbers, and symbols.

Common Issues & Troubleshooting

Issue 1: Employee did not receive the password reset email.

• Solution: Verify their email address is correct in the system and ask them to check spam/junk folders.

Issue 2: The Reset Password option is not available.

• Solution: Ensure you have admin permissions to manage employee accounts.