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How to Log in to Revela as a Tenant/Member

Overview

  • Purpose: This guide provides step-by-step instructions for logging into Revela, setting up your account, and navigating the tenant portal.
  • Target Audience: Tenants, fraternal members, and admins.

Step-by-Step

Step 1: Receiving the Account Confirmation Email

  • Look for an email with the subject Revela Account Confirmation.
  • If you don’t see it in your inbox, check your Spam or Promotions folder.

Step 2: Activating Your Account

  • Click the activation link in the confirmation email.

  • Set a secure password that includes:

    • At least one uppercase letter

    • At least one lowercase letter

    • At least one number

  • Click Activate to complete the activation process.

Step 3: Completing Your Profile

  • Fill in your personal details (if applicable), including:

    • Full name

    • Phone number

    • Email address

  • For fraternal clients: You have the option to add a parent for access to bills, agreements, and notifications.

  • Agree to receive text messages from your chapter, Revela, and affiliates.

  • Click Save at the bottom of the page to finalize your account setup.

Step 4: Navigating Your Member Portal

Once logged in, you can access the following sections:

  • Dashboard: View balances, make payments, schedule payments, contact your chapter/property manager, and see notifications.

  • Account: Manage your contact information and payment methods.

  • Charges: Review a list of paid and unpaid payments.

  • Maintenance: Submit and track maintenance tickets.

  • Messages: Communicate with your chapter or property management.

  • Documents: Access important lease agreements, policies, and other files.

Step 5: Logging In & Out

  • To log in, visit your Revela portal at:

  • Enter your registered email address and password.

  • To log out, click the logout option in your account menu.

Step 5: Resetting Password If Needed

Here are a few common reasons why the reset email may not have arrived:

  • It might have gone to your spam/junk or promotions folder.

  • You might be logged into your different email address on your gmail

  • The email on file may be different from the one entered on the reset page.

  • In some cases, email providers block or filter automated emails.

What you can try:

  1. Check your spam/junk/promotions folders for an email called "Password Reset Instructions"

  2. Search your general inbox for “password reset” or “Revela.”

  3. Click on "Looks Safe" on the email and you will be able to use the link

  4. If still not received, please try sending the reset link again, making sure you enter the same email address tied to your account.

  5. Wait 10–15 minutes and retry if needed.


Best Practices, Tips, and Notes

  • Bookmark your login page for easy access:
    • In Google Chrome or Firefox, click on Bookmarks > Bookmark this Page.
  • If you forget your password, use the ‘Forgot Password’ option on the login page to reset it.

Common Issues & Troubleshooting

Issue 1: Didn’t receive the confirmation email.
  • Solution 1: Please reach out to your property manager or chapter admin to double check if the email  has been registered correctly in the system 
  • Solution 2: Please check your SPAM or Promotions folder as it usually goes there if it is your first time logging in
Issue 2: Unable to log in after activation.
  • Solution: Double-check your email and password, or reset your password if needed.