How to Enable Notifications for Completed Background Checks

Overview

Purpose: This guide explains how to enable notifications for completed background checks to ensure timely application processing.

Target Audience: Leasing agents, property managers, and admins.

Step-by-Step

Access Account Settings
- In your Revela profile, navigate to and select the black user profile box in the top right corner of the screen
- Click Account from the dropdown menu
Navigate to Notification Settings
- Under the Account Settings header, select Notifications
Enable Background Check Notifications
- Navigate to the Triggers Section
- Locate and select the option Application screening results are available
Save Your Changes
- Click the Update button to finalize the setting change

Best Practices, Tips, and Notes

Ensure notifications are enabled for both in-app and email alerts to stay updated in real time
Double-check your email settings to prevent background check notifications from being filtered into spam
Regularly review notification settings to confirm they align with your workflow needs

Common Issues & Troubleshooting

Issue 1: Not receiving email notifications

Solution: Check your spam folder and ensure the correct email is linked to your Revela account

Issue 2: The Application screening results are available option is missing

Solution: Ensure you have the necessary permissions to access and modify notification settings