Overview
Purpose: This guide explains how to add an approved applicant to the waitlist for a property
Target Audience: Leasing agents, property managers, and admins
Step-by-Step
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Navigate to the Applicant’s Profile
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Go to Operations (left menu) > Leasing (top toolbar) in Revela
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Select the approved applicant you want to add to the waitlist
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Add the Applicant to the Waitlist
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Click the Waitlist button in the top right corner of the page
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Confirm Waitlist Status
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The applicant will automatically be added to the waitlist for the property and floor plan they originally applied for
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Best Practices, Tips, and Notes
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Regularly monitor the waitlist to ensure applicants are notified of availability in a timely manner
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If an applicant wants to change their desired unit or floor plan, update their application details before adding them to the waitlist
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Communicate with waitlisted applicants periodically to confirm continued interest
Common Issues & Troubleshooting
Issue 1: The ‘Waitlist’ button is not visible
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Solution: Ensure the applicant is fully approved before attempting to add them to the waitlist
Issue 2: Applicant wants to change their preferred unit after being waitlisted.
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Solution: Remove them from the waitlist and re-add them with the updated unit preference