Overview
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Purpose: This guide explains how to configure phone numbers in Revela’s messaging system to enable SMS communication with tenants, property managers, and other stakeholders.
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Target Audience: Property managers, leasing agents, and administrative users.
Step-by-Step
Understanding Phone Number Configuration in Revela- Revela allows users to configure dedicated phone numbers for sending and receiving SMS messages. Proper configuration ensures that all text-based communications are routed correctly to and from the platform.
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Enables two-way SMS messaging with tenants and vendors.
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Helps maintain a dedicated contact number for professional communication.
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Allows messages to be logged and tracked within Revela.
Configuring a Phone Number for Messaging
- Access the Messaging Settings:
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Navigate to Messaging -> Phones in Revela.
- Select “Add Phone Number”
- Choose a Dedicated Phone Number:
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You can either:
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Use an existing Revela number assigned to your organization.
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Use your own company phone number
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Click on Claim Number
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If you need to remove the phone number you can go to Phones -> Phone Numbers - > Remove Number.
Best Practices & Tips
✔ Use a dedicated business phone number for professional messaging.
✔ Verify number ownership to prevent messaging disruptions.
✔ Regularly review messaging settings to ensure correct configurations.
Common Issues & Troubleshooting
Issue 1: SMS Messages Not Sending- Solution: Ensure the phone number is correctly configured and verified in Revela.
- Solution: Confirm that the recipient’s number is valid and not blocked for SMS.
- Solution: Update the number in Settings > Messaging and notify relevant contacts of the change.