Overview
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Purpose: This guide explains how to use the Broadcasting feature in Revela to efficiently send bulk emails, text messages, and notifications to specific groups.
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Target Audience: Property managers, admins, and organization leaders.
Step-by-Step
1. Accessing the Messaging Feature
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Navigate to Messaging in the Revela Member/Tenant Portal.
2. Initiating a Broadcast
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Click on "Broadcasts" and then select "New Broadcast" in the upper-right corner.
3. Selecting Recipients
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Choose the target audience by selecting specific groups of properties or regions.
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Customize the recipients by deselecting any irrelevant chapters/properties within the chosen group.
4. Designating a Reply Address
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Enter the email address where replies to the broadcast message should be sent.
5. Sending the Message
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Once finalized, the broadcast will be delivered to all selected chapters/properties via:
✅ Email
✅ Text message
✅ Notification within the Revela Member/Tenant Portal
Additional Functionality
Viewing Broadcast Message History
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To review previously sent broadcasts, navigate to the Broadcasts menu and select the desired item.
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The system provides detailed information, including:
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Recipients
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Sender details
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Timestamp
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Message content
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Best Practices & Tips
✔ Use targeted messaging to ensure properties and tenants/members receive relevant communications.
✔ Check the message history for reference before resending updates.
✔ Specify a clear reply-to email to manage responses efficiently.
Common Issues & Troubleshooting
Issue 1: Chapters/Properties/Tenants Not Receiving Messages
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Solution: Verify that the correct groups and regions were selected before sending.
Issue 2: Message Not Appearing in the History
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Solution: Refresh the page or check if the message was successfully sent under the Broadcasts menu.