Overview:
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Purpose: This guide explains how to accept applications electronically from prospective tenants through your property or company’s website.
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Target Audience: Property managers, leasing agents, and admins.
Step-by-Step
Step 1: Direct Prospects to Apply Online
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Use Your Website:
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Applications are hosted via your company’s website, making it easy for prospective tenants to apply.
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Encourage Prospects to Complete the Application:
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Applicants can fill out their information directly on the website.
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The system allows prospects to save their application and return later to complete it.
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Step 2: Ensure Required Fields Are Completed
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Once prospects complete all required fields, they can submit their application.
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Upon submission:
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A background check runs automatically based on your company’s configured criteria.
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Application results, including the background check, will be available for review.
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Step 3: Review Results and Make Decisions
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Access the application results via Revela.
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Compare the results against your company’s rental criteria to decide whether to approve, conditionally approve, or deny the application.
Application Hosting Options
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Application links are hosted using listing plugins on your company’s website.
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The plugin can be customized as:
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Simple Lists: Straightforward application links.
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Elaborate Listings: Detailed property information with application options.
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Best Practices, Tips, and Notes
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Ensure that your rental criteria is clearly outlined to streamline decision-making.
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Test the application process on your website to ensure links and plugins are functioning correctly.
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Encourage prospects to save their progress if they need time to complete the application.
Common Issues & Troubleshooting
Issue 1: Applicants are unable to submit their applications.
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Solution: Confirm that all required fields are completed and the application form is correctly configured.
Issue 2: Background checks are not running automatically.
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Solution: Check the integration between your website’s application system and Revela for proper configuration.